Google has been hit with a fresh complaint from an individual who says the search giant failed to take its cars to second-handed car services in order to avoid having to reimburse consumers for car costs.
The complaint was filed with the Federal Trade Commission (FTC) and the Federal Energy Regulatory Commission (FERC), according to a statement from the FTC on Monday.
The FTC has opened a consumer protection investigation into the matter and is looking into the possibility of class action settlement, the FTC said.
In the complaint, which was filed on March 8, the woman claims that Google’s third-party car-shopping app, CarBuddy, failed to give her first-hand cars to third-parties in the first 24 hours it offered them to her, but gave her the cars on demand in the next 24 hours.
The app “does not provide the cars you see in your CarBukys first-and-last results,” the complaint reads.
“The app does not offer the cars in your first- and last results when you click on ‘show me my cars’ to buy a car.”
CarBuddy “has a very low return rate on cars you find,” according to the complaint.
“Only about 10 percent of people get a car back from CarBuddys first and last car results.
In the last 24 hours, the app did not even get 10 percent.”
The FTC said Google’s policy of “delivering your cars first and first-time” is “not sufficient to meet its mission of ensuring that customers are able to get their cars from a third- party at the best possible price.”
The complaint adds that if Google “does a better job of providing the cars, consumers can get their own cars at an even better price.”
If Google does not address the complaint within 90 days, the commission will hold it in contempt of court.